Youth Venture Project is fully committed to achieving the standards contained within the Statement of Guiding Principles for Fundraising.
The Statement exists to:
- Improve fundraising practice
- Promote high levels of accountability and transparency by organisations fundraising from the public
- Provide clarity and assurances to donors and prospective donors about the organisations they support.
- Youth Venture Project have considered the Statement and believe we meet the standards it sets out. Where we have not complied with the Statement we have provided an explanation here (link)
- Youth Venture Project’s report on our fundraising activities is available in our most recent Annual Report which can be found here (link)
We welcome your feedback on our performance via any of the contact points provided.
Feedback and Complaints Procedure
Youth Venture Project is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve.
Youth Venture Project welcomes both positive and negative feedback. Therefore we aim to ensure that:
- it is as easy as possible to make a complaint;
- we treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response;
- we treat it seriously whether it is made by telephone, letter, fax, email or in person;
- we deal with it quickly and politely;
- we respond accordingly - for example, with an explanation, or an apology where we have got things wrong, and information on any action taken etc;
- we learn from complaints, use them to improve, and monitor them at our Board.
If you have feedback or a complaint
If you do have a complaint about any aspect of our work, you can contact Paul O'Toole (Chairperson) in writing or by email.
In the first instance, your complaint will be dealt with by our Chief Executive Paul O'Toole. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.
Write to:
Paul O'Toole,
Chairperson,
Youth Venture Project
122 Bailis Downs,
Navan,
Co.Meath.
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
What happens next?
If you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.
